Buy360.lk Guarantee
Every purchase on Buy360.lk is backed by our comprehensive guarantee.
What's Covered
Item not received — full refund if your order doesn't arrive
Item not as described — return for a full refund if the product doesn't match the listing
Damaged in transit — free replacement or refund for items damaged during shipping
Counterfeit items — zero tolerance policy with full refund and seller action
How to File a Claim
If you experience any of the issues above, contact us at [email protected] within 30 days of your purchase. Include your order number, a description of the issue, and any supporting photos. We'll resolve your claim within 48 hours.