Welcome to Buy360.lk - Sri Lanka's Premier Marketplace
    Buy360.lk Marketplace

    Returns & Refunds

    We want you to be completely satisfied with your purchase. If you're not happy, we make it easy to return.

    Return Policy

    • - Items can be returned within 30 days of delivery
    • - Products must be unused and in original packaging
    • - Include the original receipt or order confirmation
    • - Certain items (undergarments, perishables, custom orders) are non-returnable

    How to Return

    1. Contact our support team at [email protected] with your order number
    2. We'll send you a return authorization and instructions
    3. Pack the item securely and drop it off at a designated pickup point
    4. Once received and inspected, your refund will be processed within 5-7 business days

    Refunds

    Refunds are issued to the original payment method. Card refunds may take 5-10 business days to appear on your statement. Cash on Delivery refunds are processed via bank transfer.